Customer Support & Dispatch – Full Time

Location: Westchester County, NY (and surrounding areas)

Department: Operations

Reports To: Operations Manager

About the Role

At EZ Air Pros, we know that great service starts before a technician ever sets foot in the home. That’s why we’re hiring sharp, friendly, and organized professionals for our Customer Support & Dispatch team. You’ll be the voice of our company—making sure customers feel informed and valued, while helping our field crews stay on schedule and efficient.

If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, this is the role for you.

What You’ll Do

Answer inbound calls, texts, and emails from customers with professionalism and care

Book service appointments, confirm scheduling details, and dispatch technicians to jobs

Provide friendly support, status updates, and proactive communication to customers

Monitor field tech locations and keep schedules running smoothly

Enter and update job details in our CRM (Housecall Pro or similar)

Coordinate between customers, field techs, and the management team

Help resolve issues and escalate when needed

Contribute to a positive team culture and keep things organized

What You Bring

Excellent phone and written communication skills

Calm under pressure and great with time management

Strong attention to detail and multitasking ability

Customer-first attitude with problem-solving mindset

Familiarity with basic office software (G Suite, CRMs, etc.)

Availability to work some evenings or weekends during peak seasons

Reliable, professional, and team-oriented personality

Preferred but Not Required

Prior experience in HVAC, plumbing, or other home service businesses

Familiarity with dispatching software (like Housecall Pro, ServiceTitan, etc.)

Bilingual (English/Spanish) a plus

Experience working remotely or in customer-facing roles

What We Offer

Competitive hourly pay with performance bonuses

Paid training and clear advancement path

Friendly, supportive work environment

Flexible scheduling where possible

Paid time off and holidays

Opportunity to grow with a fast-growing HVAC company

Apply Today

Send your resume to careers@ezairpros.com and take the next step with a company that values your skills and future.

Send Your Resume